Cancellation Policy

This Cancellation Policy explains how to cancel a service request, your subscription or your Xeliport account. It should be read with our Refund Policy and Terms of Use.

1. Cancelling a service request

You can cancel a request at no charge until we have filed or submitted it, or paid any fee for it. The amount set aside for it goes back to your wallet balance. After that point the request cannot be cancelled, and any fees already paid cannot be refunded.

2. Cancelling your subscription

Your subscription is deducted from your wallet balance every month and renews automatically until you cancel it. To cancel, email hello@xeliport.com from the email address registered to your account. Cancellation takes effect at the end of your current billing month, and we do not refund part of a month.

3. Your wallet balance after you cancel

Cancelling your subscription does not refund your wallet balance. It stays in your account, so you can pick up where you left off if you come back. To get it back, request a refund under our Refund Policy.

4. Closing your account

If you close your account, we refund your remaining wallet balance under our Refund Policy, minus any amount you still owe us.

5. If we cancel or suspend your account

We may suspend or close an account, for example if verification fails or our Terms of Use are breached. In that case we refund your remaining balance under our Refund Policy, minus any amount you still owe us.

6. Changes to this policy

We may update this Cancellation Policy from time to time. The “Last updated” date at the top reflects the most recent revision.

7. Contact